Privacy Policy

Bondi AV (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information that you voluntarily provide when you contact us, request a quote, book a service, or otherwise engage with our website. This may include:

• Your name and contact details (email, phone number, postal address)
• Event details such as date, venue, and the services you are interested in
• Any additional information you choose to share in your message to us
• Technical information automatically collected when you visit our website, including IP address, browser type, device information, and pages viewed

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes for our audio visual services
• Plan, deliver and invoice for the services you have engaged us for
• Communicate with you about your event, booking or account
• Improve our website, services and customer experience
• Comply with our legal and regulatory obligations

Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. We use Google Analytics (via Google Tag Manager) to collect aggregated, anonymous information about website usage. You can disable cookies in your browser settings at any time, but some parts of the site may not function as intended if you do.

Disclosure of your information

We do not sell, rent or trade your personal information. We may share information with trusted third parties only where necessary, including:

• Suppliers, contractors and venues involved in delivering your event
• Service providers who help us run our business (for example, hosting, email and analytics providers)
• Government or law enforcement bodies where required by law

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Information is stored on secure systems and only accessible to authorised personnel. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct or delete it. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Complaints

If you believe we have breached your privacy, please contact us so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

For privacy-related questions or requests, please contact us at: